Adventures Without Barriers
We want you to be entirely relaxed on your adventure. Therefore, we have created this Accessibility Guide, aiming to provide additional information about our tours and services and how we can make the necessary adaptions to them so that you can simply sit back and enjoy yourself.
This is very much a work in progress and we will keep adding information to this section in the months to come.
Anything missing? Further information required?
If you are not able to find the information you are looking for, please get in touch.
We want to provide an outstanding customer experience and want to make sure you are 100% comfortable when touring with us. Be that on a town walk, a day trip or a bespoke multi-day adventure.
Please let us know about any special requirements before or when you book your tour. It is also essential you give us advance notice if you are bringing a wheelchair, a mobility aid or further necessary equipment along.
If there is a specific tour you would like to know more about, just contact: firstname.lastname@example.org
Our Land Rover Discovery
Unless stated otherwise, our driver-guided adventures are operated in a 7-seat Land Rover Discovery featuring comfortable leather seats, fixed front and rear panoramic roofs and privacy glass. There are one passenger seat in the front row, three seats in the second row and two seats in the third row. All rows offer plenty of legroom and comfort. However, access to the third row may prove to be challenging for some passengers.
We can take up to six passengers without luggage onto a day trip, however, for personal comfort, we recommend a maximum of five adult passengers, especially on longer day trips. For multi-day tours, we can take up to four passengers with luggage. There are no toilets on board.
Entry and exit from our Land Rover Discovery is via the front and rear passenger doors. There is one step up into the vehicle, 25 cm in height, and there are grab handles by the rear doors. In order to facilitate boarding and disembarking, the vehicle can be lowered.
The seats are standard car seats and the layout is configured as follows: Single seat with armrest and adjustable heating on the passenger side, a single and a double seat with armrests in the second row, and two single seats in the third row.
All seats have full three-point seatbelts which must be worn when the vehicle is moving.
Children must normally use a child car seat until they are 12 years old or 135 centimetres tall, whichever comes first. All passenger seats are compatible with the ISOFIX car seat system. We can provide a maximum of two Cybex Child Car Seats (from 9 months to 12 years) free of charge if we are notified before the tour. If you require a seat belt extender, please contact us before you make your booking.
Our Land Rover Discovery is not wheelchair accessible, however we have a large boot providing space for a foldable wheelchair, mobility scooter or walking frame. We are not able to offer physical assistance when boarding or disembarking from the vehicle at any point during the tour. Guests should be comfortable getting on and off the vehicle on their own or with the assistance of a travelling companion.
Customer Care & Support
All our staff have attended Inclusion Scotland’s Disability Inclusion in Hospitality, Travel and Tourism training.