We use the information that you have given us in order to:
 

• Provide our services tailored to your requirements and to treat you in a corresponding personal manner
   

• Confirm your bookings and to provide you with the personalised information, products, tours and services you ask for
   

• Honour any contract you have with us
   

• Send important updates and communications with regards to your upcoming tour via Email, telephone, text message or by post.
   

• Enable a smooth tour check-in process, e.g. through the provision of internal passenger lists
   

• Tell you about other products, services and events we think may be of interest to you:
  
  When we collect information directly from you, we will ask you if you want to ‘opt in’ to receive such communications.
  If you would prefer not to receive such messages anymore, you can always notify us by email or letter.
  While you will not receive further marketing communications after such a notification, you will still receive important updates regarding future bookings you hold with us.
   

• Set up and administer your account on our customer management and invoicing system
   

• Contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed
   

• Perform clerical tasks for management and administrative purposes including statistical purposes when we evaluate our range of services, e.g. through carrying out polls and surveys
   

• Carry out analysis, internal research and market research
   

• Improve our websites, products and services
   

• Personalise repeat visits to our website
   

• Provide you with ongoing customer assistance and technical support
   

• Comply with any applicable laws and regulations

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We will always treat your personal data as confidential and will never sell it. In order to provide you with a high level of service and the products, tours and services as outlined above, we may share your information with:
 

• Our third-party suppliers such as hotels or B&Bs, restaurants or caterers, ferry companies, railway operators and visitor attractions offering their services in relation to your booking:
  
  The information we share is limited to your name (and in some cases your phone number) and, if applicable, any dietary or mobility requirements we have been provided. A list of third-party suppliers related to your booking can be provided upon request. Each provider will act as a data controller in relation to your personal information that we supply to them and their use of your personal information is governed by their own Privacy Policy.
   

• Our payment services providers: Wix.com and stripe
  
  Payments for our products, tours and services via our website are handled by our payment services providers. In order to process a payment, refund a payment or to handle a complaint or query regarding a payment or refund, we will share the necessary transaction data with our payment services providers.
   

• Our insurers:
  
  In order to obtain or maintain insurance coverage, make a claim or to manage specific risks, we will, if necessary, share your personal information with our insurers.
   

• Our professional advisers:
  
  In order to get professional services, professional advice, or the establishment, exercise or defence of legal claims, we will, if necessary, share your personal information with our professional advisers.
   

• Law enforcement and other authorities:
  
  In order to comply with a legal obligation or to protect the vital interests of you or any other natural person, we will, if necessary, share your personal information with law enforcement and other authorities. If necessary, we will also share your data to establish, exercise or defend legal claims.